No Power going to the Dish/ Antenna?
- Is the power supply plugged in with a green indicator light?
- Cable from outside wall (from dish/antenna) is plugged into the Data +Power port (Figure 2a)? (Older Models have ‘To Radio 29.5v’ , Figure 2b)
- The outside wall cable does not have: extreme kinks, twists, bends, pinches, cracked jacket, electrical burns and etc., which could have resulted with damage to the cable?
- On outside wall, is there a tan surge box? Are there any electrical burns/ debris inside the tan surge box? (Figure 1).
5. Outdoor cable leading to Dish/Antenna does not have visible damage such as: Animal bite marks (such as squirrel or dog), cracked jacket, water damage/corrosion, or fallen trees tugging on the cable line.
Is there a Router Issue?
- Is there power going to router? Are there indicator lights OFF?
- All Indicator lights solid, including ports that are not in use?
- Does it feel uncomfortably warm to the touch?
- You do NOT you see your Router SSID (Router Label) in your WI-FI connection list on your device?
- Did you hear popping, fizzing or zapping noises coming from the router before it lost power?
- If you said YES to all these questions, your router will need replacing. They can be purchased from your local Walmart/ The Source.
Is there a Router Connectivity Issue?
- Are there any metallic obstacles between the connecting device and the router (example: appliances, mirrors, metal cabinets, shelving, or other broadcasting devices.)
- Have you tried rebooting the router by unplugging the power cord, waiting 10 seconds, then plugging power back in?
- Have you tried forgetting the network router and then reconnecting, using your connecting device settings?
- Your router firmware software is up to date?
- Is your connecting device firmware up to date?
- Cable connections are snug and locked in place with an audible ‘Click’
- Was the router rest? Configuration could be set to factory default?